Grievance Policy

Clinical Piece Continuing Education

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Clinical Piece is committed to providing high-quality continuing education experiences. We continually evolve through feedback provided via course evaluations and other channels.

If you are dissatisfied with any aspect of your learning experience with Clinical Piece, please review the following procedures to address any concerns or grievances. This includes, but is not limited to: refund requests, complaints about course content, dissatisfaction with facilities or technology used for educational events, issues pertaining to non-receipt of certificates, or any other concerns.

We value your input and are committed to resolving any grievances fairly and in a timely manner.

Grievance Procedure

1. Request a Grievance Form via email at info@clinicalpiece.com.
2. Submit any grievances in writing using the Grievance Form via email to info@clinicalpiece.com.
3. Submitted Grievance Forms will be reviewed by the Clinical Piece organizational committee within five (5) business days of receipt.
4. Clinical Piece will respond in writing in a timely manner to acknowledge the grievance and, if needed, arrange a time to discuss the issue further.
5. The participant will be provided the opportunity to support their allegations, however brief or informal, as needed.
6. Decisions are made collaboratively to achieve a fair grievance resolution.
7. Information gathered from the grievance process will be used to improve future courses and educational experiences.
8. If the grievance is not resolved to the participant's satisfaction, the participant may contact the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling.